Below you'll find answers to the questions we get asked the most about our website.
If you have other questions, please just send it to hello@thesmutshop.com.
- All
- Shipping & Returns
- Other
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Shipping & Returns
The Smut Shop ships your product(s) to you in discreet plain packaging to ensure your privacy is respected.
Packages are sent by Canada Post & UPS.
- If you live in the BC Lower Mainland, your product should arrive in 2 business days.
- If you live in BC, outside the lower mainland, your product should arrive in 3 business days.
- If you live in Alberta, your product should arrive in 4 business days.
- If you live in Saskatchewan, your product should arrive in 4-5 business days.
- If you live in Manitoba, your product should arrive in 4-5 business days.
- If you live in Ontario, your product should arrive in 5-6 business days.
- If you live in Quebec, your product should arrive in 6-7 business days.
- If you live in the Maritimes, your product should arrive in 6-7 business days.
Due to the intimate nature of the products, we cannot accept returns unless the product is defective. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain a product return form. A replacement product will be shipped to you free of charge, however, the customer is responsible for shipping to us.
Other
We cannot accept phone orders as we need written confirmation of all orders.
No. We believe in your complete security and do not store any credit card information so that your information can never be compromised or stolen. We use 3rd party payment processing centers that utilize the highest security standards in the Canadian marketplace.to give you peace of mind over your online purchases.
