Orders are processed within 1 to 2 business days of receiving your order. All orders are shipped via Canada Post and customers are responsible for shipping charges unless the minimum spend is met to qualify for free shipping.
DAMAGES & MIS-SHIPS
Customers are responsible to verify and confirm the contents of each shipment upon receipt. Claims are required to be made within 7 days of receipt of goods. If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier. Please do not add or deduct any amounts from invoices for any reason until a Sexy Living credit or debit memo has been issued. This includes but is not limited to mis-ships, damages, and/or defective items. Please contact us to report any issues with an order or for questions regarding an invoice.
Returns will not be accepted without prior authorization and a Sexy Living issued RA#.
Please contact us at email@example.com for authorization and instructions on how to proceed.
Defective goods will be replaced or given account credit.
Sexy Living is unable to accept returns for the following reasons but not limited to;
- Used merchandise will not be eligible for returns due to health and safety reasons.
- Damaged packaging
- Articles of clothing, lingerie, latex accessories or costumes
- Testers, or display models
- Any product that is missing components, accessories, or any other piece included in original condition
- Products which are not in the manufacturer’s original packaging
- Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.
Please note that all prices are subject to change without prior notice